ACCOMMOZED PRIVACY POLICY
ACCOMMOZED PRIVACY POLICY
Last updated: [Insert Date]
At AccommoZED Real Estate Limited (“AccommoZED”, “we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, platform, or related services. By signing up, booking a property, or listing your property on our platform, you consent to the practices described in this Policy.
1. SCOPE OF THIS POLICY
• This Policy applies to all users of the AccommoZED platform, including Guests who browse, book, or pay for properties, and Hosts or Property Managers who list or manage properties.
• It covers all interactions conducted through the AccommoZED website, mobile interfaces, emails, and third-party services used to support bookings and payments.
2. INFORMATION WE COLLECT
• We collect information in three main ways: (a) information you provide directly, (b) information automatically collected when you use our platform, and (c) information from third-party partners.
• Information you provide may include name, contact details, payment details, identity verification, and property information for Hosts.
• Automatically collected data includes device information, IP address, browser details, cookies, and location data (when enabled).
• We may also receive data from payment processors, authentication providers, and business partners.
3. HOW WE USE YOUR INFORMATION
• To provide our services, including account creation, identity verification, and facilitating bookings and payments.
• To communicate with you regarding bookings, cancellations, payments, and customer support.
• To personalize user experience, improve our platform, and ensure compliance with legal obligations.
• To detect and prevent fraud, abuse, or violations of our Terms.
• To send marketing or promotional information, where permitted (you can opt out at any time).
4. LEGAL BASIS FOR PROCESSING
• We process personal data under the following lawful bases: Consent, Contractual necessity, Legal obligation, and Legitimate interest.
• This includes compliance with the Zambia Data Protection Act, 2021, and international frameworks such as GDPR.
5. DATA SHARING AND DISCLOSURE
• We may share information with Hosts or Guests as necessary to complete bookings.
• Third-party providers may receive data for payment processing, analytics, and customer support.
• Information may be disclosed to regulators or authorities as required by law, or during legitimate business transactions like mergers.
• All third parties are bound by confidentiality and data protection obligations consistent with the Zambia Data Protection Act and GDPR standards.
6. INTERNATIONAL DATA TRANSFERS
• Where necessary, we may transfer personal data to servers or processors outside Zambia.
• AccommoZED ensures adequate protection through standard contractual clauses or equivalent safeguards.
7. DATA RETENTION
• We retain personal data as long as necessary to fulfill bookings, comply with laws, or resolve disputes.
• Inactive user accounts or booking records are generally deleted or anonymized after five (5) years unless legally required otherwise.
8. DATA SECURITY
• We employ administrative, technical, and physical safeguards to protect your data, including SSL encryption, password hashing, and access control.
• Despite these measures, users acknowledge that data transmission over the internet carries inherent risks.
9. YOUR RIGHTS
• You have the right to access, correct, delete, or object to the processing of your personal data.
• You can withdraw consent, request data portability, or lodge complaints with the Data Protection Commissioner.
• Requests should be sent to privacy@accommozed.com and may require identity verification.
10. COOKIES AND TRACKING TECHNOLOGIES
• We use cookies to improve site functionality, remember preferences, and analyze performance.
• You can manage or disable cookies in your browser settings, though some features may not work properly without them.
11. CHILDREN’S PRIVACY
• Our services are not directed to individuals under 18 years of age.
• We do not knowingly collect personal information from minors. If identified, such data will be deleted promptly.
12. THIRD-PARTY LINKS
• Our website may contain links to third-party websites or apps. AccommoZED is not responsible for their privacy practices or content.
13. UPDATES TO THIS POLICY
• We may update this Policy periodically to reflect changes in law, technology, or operations.
• The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.
14. CONTACT INFORMATION
• For privacy-related questions, requests, or concerns, contact:
• Email: privacy@accommozed.com
• Phone: +260 [insert number]
• Address: AccommoZED Real Estate Ltd, Lusaka, Zambia
