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  2. ACCOMMOZED CANCELLATION AND REFUND POLICY

ACCOMMOZED CANCELLATION AND REFUND POLICY

January 29, 2026 by zailodev@gmail.com

ACCOMMOZED CANCELLATION AND REFUND POLICY

Last updated: [Insert Date]

At AccommoZED, we strive to ensure a fair and transparent experience for both guests and property owners. This Cancellation and Refund Policy outlines the terms under which cancellations, modifications, and refunds are handled for all bookings made through the AccommoZED platform. By confirming a booking, both the Guest and the Host agree to abide by these terms.

1. GENERAL PRINCIPLES

• All cancellations and refund requests must be made in writing through the AccommoZED platform or by email.
• Refunds, where applicable, will be processed through the original payment method within 7–10 business days after confirmation by AccommoZED.
• AccommoZED reserves the right to withhold certain fees (such as transaction or administrative costs) from any refund issued.
• Refund amounts depend on how far in advance the cancellation is made relative to the check-in date and the length of the stay.
• AccommoZED’s service fees are non-refundable in all cases.

2. CANCELLATION BY GUESTS

Cancellation terms vary depending on the type of property and timing of cancellation.

A. Short-Term Furnished Rentals (stays of less than 6 months)

• More than 30 days before check-in: Full refund of accommodation fees, less service fees.
• 15–30 days before check-in: 50% refund of accommodation fees.
• 7–14 days before check-in: 25% refund of accommodation fees.
• Less than 7 days before check-in or after check-in: No refund (full payment forfeited).

Example: If you book three months in advance for a two-month stay and cancel more than 30 days before check-in, you will receive a full refund (minus service fees). If you cancel within 30 days, the refund decreases according to the table above.

Modifications made less than 14 days before check-in will be treated as a new booking and subject to availability.

B. Long-Term Furnished Rentals (6 months or longer, furnished)

• More than 45 days before check-in: Full refund of first month’s rent and deposit, minus service fees.
• 30–45 days before check-in: 50% refund of first month’s rent; deposit refunded in full.
• Less than 30 days before check-in: Deposit refunded only, no refund on first month’s rent.
• After check-in (early termination): Requires 30 days’ written notice; unused rent after notice period refunded minus costs.

C. Long-Term Unfurnished Rentals (standard leases 6 months or more)

• Before signing tenancy agreement or more than 45 days before move-in: Full refund of deposit and any advance rent paid.
• 30–45 days before move-in: 50% refund of deposit, full refund of advance rent.
• Less than 30 days before move-in: Deposit forfeited; advance rent refunded.
• After lease commencement (early termination): One-month notice required; tenant liable for rent up to end of notice period.

3. CANCELLATION BY PROPERTY OWNERS OR MANAGERS

• Valid reason (e.g., emergency repairs, double booking, force majeure): Guest offered full refund or relocation.
• Unjustified cancellation (e.g., change of mind): Host pays 10% penalty fee on booking value and may face suspension.
• Repeated cancellations may result in permanent removal from the platform.

Hosts must notify AccommoZED immediately if a cancellation is required. AccommoZED will contact guests to arrange alternatives or refunds.

4. FORCE MAJEURE POLICY

Neither AccommoZED, the Host, nor the Guest will be held liable for cancellations due to circumstances beyond their control, including natural disasters, travel bans, or political unrest. In such cases, AccommoZED will facilitate partial refunds or rescheduling, depending on the situation and availability.

5. NO-SHOW POLICY

If a Guest fails to check in without prior notice, the booking is considered a no-show and no refund will be issued.

6. REFUND PROCESSING

• Refunds are processed in the same currency and payment method used for booking.
• Refunds may take up to 10 business days depending on the financial institution.
• Transaction and platform fees (up to 4%) are non-refundable.

7. OWNER PAYMENT PROTECTION

AccommoZED will only release payments to the Host after the Guest has checked in. In case of cancellation before check-in, funds will not be remitted until the refund process is complete.

8. SPECIAL CONDITIONS

• Promotional or discounted bookings are generally non-refundable unless otherwise stated.
• Bookings made within 7 days of check-in are non-refundable once confirmed.
• Disputes regarding cancellations or refunds must be submitted in writing to AccommoZED within 7 days of the event.

9. CONTACT INFORMATION

For cancellation or refund assistance, please contact:

Email: support@accommozed.com

Phone: +260 [insert number]

10. SUMMARY OF KEY POINTS

Short-Term Furnished: Full refund if cancelled 30+ days before check-in; partial (25–50%) if 7–29 days; none after check-in.
Long-Term Furnished: Full refund if cancelled 45+ days before check-in; partial if 30–44 days; 30 days’ notice required for early termination.
Long-Term Unfurnished: Full refund if 45+ days before move-in; 50% deposit refund if 30–44 days; one-month notice required for early termination.

11. POLICY ENFORCEMENT

AccommoZED reserves the right to amend this policy at any time to reflect changes in operations, laws, or market conditions. The version posted on the AccommoZED website at the time of booking will apply to all confirmed reservations.

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